Policies | PROLINE CAR PARTS INC

ProLine Car Parts INC respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and other applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website and use our products and services.

Table of Contents

1. Collection of Personal Information
2. Purpose of Collection & Use
3. Consent
4. Disclosure of Personal Information
5. Protection of Personal Information
6. Retention of Personal Information
7. Access and Correction
8. Contact Information

Collection of Personal Information

We may collect personal information from you in the following ways:

When you register or create an account with us
When you purchase products or services from us
When you submit inquiries, requests, or feedback
When you communicate with our customer support team
When you sign up for newsletters or marketing communications
Automatically when you use our website (including cookies, IP address, browser type, and usage data)

Types of personal information collected may include: full name, contact number, email address, billing and shipping address, payment information, company or business details, and website usage data.

Purpose of Collection, Use & Disclosure

We may collect, use, and disclose your personal information for the following purposes:

To provide and manage our products and services
To process orders, payments, shipping, and deliveries
To respond to inquiries and provide customer support
To send marketing or promotional communications where consent has been provided
To improve our website, services, and customer experience
To prevent fraud and ensure transaction security
To comply with legal, regulatory, and contractual obligations

Consent

By providing your personal information to ProLine Car Parts INC, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy and PIPEDA.

You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may limit our ability to provide certain products or services.

Disclosure of Personal Information

We do not sell or rent your personal information. Personal data may be disclosed only in the following circumstances:

To trusted third-party service providers (including payment processors, logistics partners, and IT service providers)
When required by law, regulation, court order, or government authority
For legal proceedings, investigations, fraud prevention, or protection of our legal rights

Protection of Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable Canadian laws.

Access and Correction

You have the right to request access to your personal information and request corrections to any inaccurate or incomplete data by contacting us.

Privacy Officer — Contact Information

ProLine Car Parts INC

Website: www.prolinecarparts.us

Email: support@prolinecarparts.com

Phone: +1(877) 657-1262

Mobile SMS Opt-In & Messaging Policy

Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Consent Communication

Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If consent has been given to receive text messages from Pro Line Car Parts Inc., messages may be received related to:

Product related queries and confirmations
Follow-up messages and order updates

Example SMS:
"Thank you for reaching out to Pro Line Car Parts Inc. We've received your inquiry and are working on a solution. Our team will update you within 12–24 hours. For any further questions, feel free to reply or contact us at 877-657-1262."

Message Frequency

Message frequency may vary depending on the type of communication. For example, up to 20 SMS messages per week may be received related to part confirmation, billing, or order updates.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

Opt-in to receive SMS messages from Pro Line Car Parts Inc. may be obtained verbally or through form-based consent where applicable.

Opt-Out Method

Opting out of receiving SMS messages can be done at any time by replying STOP to any SMS message received. Alternatively, customers may contact us directly to request removal from the messaging list.

Help & Additional Options

For assistance, reply with the keyword HELP. You may also contact us at support@prolinecarparts.com.

If SMS messages are not desired, the SMS consent checkbox on forms may be left unchecked.

Standard Messaging Disclosures

Message and data rates may apply.

Opt out anytime by texting STOP.

For help, text HELP or visit our Policies page.

Message frequency may vary.

SMS Support

Email: support@prolinecarparts.com

Phone: +1(877) 657-1262

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