Frequently Asked Questions

Our customer service team receives all email requests. Feel free to ask us any questions you have. Our goal is to make sure that the part you get is the part you need.

With your email request, please include as much detail as possible about your order or the item you are looking for. Also include the VIN, the name of the part, and any other relevant information when applicable.

We have more than 78+ locations all over the USA, and we ship parts from our warehouses within 24 hours. If you search by location, you may not see the part you need — but we may still have it nearby!

When you place your order, we quickly locate the closest warehouse that has your part in stock to ship it right to you. We're not limited to location, and we don't want you to miss out on great deals.

Any request you send us is dispatched to Customer Service experts with many years of experience and broad knowledge of auto and truck parts. Our comprehensive database helps us determine the year, make, and model of your vehicle to locate compatible parts.

We also guarantee that if our database shows a part will fit and work correctly but it doesn't, we cover the cost of the part and shipping through our 30-day no-hassle warranty.

Yes. If we recommended a part that is marked on our website as compatible with your vehicle but isn't, you are covered under our 30-day no-hassle warranty.

We cannot accept part returns due to color mismatches or guarantee color to match your vehicle. We sell used OEM car parts from various makes and models with varying color shadings.

Color differences may result from environmental effects and degrees of wear. We recommend consulting with an automotive painting professional to match the used part to your vehicle's color. We also cannot accept returned parts that have been painted after purchase.

If you receive a damaged part, you must sign for the shipment as "received damaged". The shipping company will then be responsible for the damaged part.

After receiving and signing for the part, contact our Customer Service team at +1(877) 657-1262 and we'll assist you with the claim and replacement process.

You can expect most packages to be delivered within 5 to 10 business days. We process your order within 24 business hours after receipt of full payment, and items will leave our facilities within two business days after processing.

We provide tracking information via email 24 to 48 hours after your item has shipped. Please ensure you have provided a valid email address and check your spam folder.

Your order may be delayed if we are missing information necessary for processing. If this is the case, we will email you within 48 hours of receiving your order.

Note: We cannot ship to a post office box or an APO. For freight items (seats, engines, transmissions, bumpers), we must have your business name, physical address, and daytime phone number.

Yes. The handling fee covers packaging materials needed to provide the safe arrival of your purchase. We typically include this fee with the shipping charge.

No. We use carefully selected commercial carriers to provide the best US coverage and care for your products. We do not allow customers to arrange their own shipping. By letting us package items and coordinate freight pick-ups, you are guaranteed the most secure and efficient shipping at the best possible price.

PROLINE CAR PARTS INC will only ship to the continental 48 United States. At this time, we cannot ship to Hawaii, Alaska, Canada, Mexico, Puerto Rico, or elsewhere overseas.

We ship more than 75% of our items via UPS Ground. We do not use USPS and therefore cannot ship to PO boxes or APO addresses. Occasionally we ship via FedEx. Large or oversized items (motors, transmissions, seats, wheels, bumpers, tires) will ship via LTL Freight Carriers.

Airbags are considered hazardous materials by the U.S. Department of Transportation and require special packaging and care to ship safely. Up to two airbags can be combined for shipping if they ship from the same location. Airbags do not include the module unless otherwise stated.

Free ground shipping applies to orders shipped to addresses in the continental United States and excludes Alaska and Hawaii. Shipping to a PO box or APO address is not available. Free shipping excludes wheels, transmissions, axles, and any product that ships via freight. PROLINE CAR PARTS INC is not responsible for return shipping costs. Offer cannot be combined with any other offer or promotion.

All items sold through PROLINE CAR PARTS INC except airbags, seat belt assemblies, and tires (sold "as is") carry a free six-month warranty. Should there be any defect in a part we ship, we guarantee to replace it, repair it, or refund your purchase price.

No. All orders must be paid in full at the time of ordering before we can ship any products. Because parts must be shipped via UPS or freight carrier, we do not offer local pickup.

We accept wire transfers and all major credit cards — Visa, MasterCard, Discover, and American Express. To pay by phone with a credit card, please call us at +1(877) 657-1262.